Client Satisfaction Report

July 2023

All law firms talk about the service and quality of advice that they provide to their clients. We are no different, apart from choosing to disclose each month the results from client feedback forms that are sent out at the conclusion of every matter. We don’t claim to be perfect every time, but we do all we can to represent our clients and their interests and are happy to be judged on the basis of what they tell us.

During July, we received 11 feedback forms from clients. A summary of the feedback is outlined below.

• • 100% of respondents rated their overall experience of using TWM Solicitors as either excellent or good.

• • 100% of respondents said that the availability of the main solicitor that they dealt with was either excellent or good.

• • 100% of respondents said that their solicitor had either an excellent or good understanding of the key issues.

• • 100% of respondents said that their solicitor was either excellent or good at responding to questions raised.

• • 90% of respondents said that their solicitor was either excellent or good about explaining how much the work would cost.

• • 100% of respondents having used TWM Solicitors would be happy to recommend us to others.

Some respondents also provided unprompted comments about the service they had received. This is supplied on a non-attributable basis and is from a selection received this month.

• • “I have been very impressed by the way in which Mark and Tara have dealt with the sale of my property. They are knowledgeable and approachable. I couldn’t have asked for more.“

• • “This is my third property transaction working with Mark and I have always been impressed with his professionalism, sound advice, and quick responses. I cannot recommend him highly enough TWM and made the process as stress free as is possible when buying a place.”

• • “We were very pleased with every aspect of Francesca and the team’s work and their sensitive availability at all times.”

• • “We found that the solicitor responded much quicker and was much better at keeping us up to date than other solicitors we have used previously. He understood concerns that we had regarding timescale and did best to help us.”

Client List

We are proud to act for a varied number of clients across the Private and Commercial sectors.

Commercial clients are wide and varied, of varying sizes and ownership structures, and spanning many industries. Our Private Clients include medium and high net worth individuals and families, trustees and institutions who serve the Private Client market.

If you have any questions about the information provided above or anything else about TWM Solicitors, please do not hesitate to contact jamie.berry@twmsolicitors.com.