Client Satisfaction Report

February 2024

All law firms talk about the service and quality of advice that they provide to their clients. We are no different, apart from choosing to disclose each month the results from client feedback forms that are sent out at the conclusion of every matter. We don’t claim to be perfect every time, but we do all we can to represent our clients and their interests and are happy to be judged on the basis of what they tell us.

During February, we received 14 feedback forms from clients. A summary of the feedback is outlined below.

    • 100% of respondents rated their overall experience of using TWM Solicitors as either excellent or good.

    • 92% of respondents said that the availability of the main solicitor that they dealt with was either excellent or good.

    • 100% of respondents said that their solicitor had either an excellent or good understanding of the key issues.

    • 100% of respondents said that their solicitor was either excellent or good at responding to questions raised.

    • 100% of respondents said that their solicitor was either excellent or good about explaining how much the work would cost.

    • 100% of respondents having used TWM Solicitors would be happy to recommend us to others.

Some respondents also provided unprompted comments about the service they had received. This is supplied on a non-attributable basis and is from a selection received this month.

    • “Exceptional/brilliant analysis and advice.”

    • “Very professional, good clear advice and understanding of what was required.”

    • “We have always found Laura [Walkley] very approachable and helpful.” 

Client List

We are proud to act for a varied number of clients across the Private and Commercial sectors.

Commercial clients are wide and varied, of varying sizes and ownership structures, and spanning many industries. Our Private Clients include medium and high net worth individuals and families, trustees and institutions who serve the Private Client market.

If you have any questions about the information provided above or anything else about TWM Solicitors, please do not hesitate to contact jamie.berry@twmsolicitors.com.

Awards and Recognition

TWM Solicitors is ranked in The Legal 500, Chambers UK, Chambers HNW and The Lawyer guides.

Charging For Our Services

Law firms are required by our regulator, the Solicitors Regulation Authority, to provide pricing information in certain areas of law on their websites.

Client Satisfaction Report

Each month, we publish a summary of the feedback received from our client satisfaction survey,

Corporate Responsibility

Our corporate responsibility programme is fundamental to our approach to being a socially responsible and sustainable business.

Fast Facts

TWM Solicitors’ fast facts page includes facts, figures and other information about the firm.

Our Heritage

The heritage and history of TWM Solicitors can be traced back over 200 years.

Contact Us

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Thank you for contacting TWM Solicitors, your completed form has been sent successfully. If this is an enquiry we are able to assist with, one of our team will be in contact with you as soon as possible. Please note, this may not be until the next working day, and during business hours. If you require urgent assistance, please call: 0330 555 0440.